Privacy policy

Last updated: September 9, 2024

Introduction

Piano Safari, LLC is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit or make a purchase from our website, https://shop.pianosafari.com/ (the "Site"). By using the Site, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect several types of information to provide and improve our services to you:

  • Personal Information: When you make a purchase or attempt to make a purchase, we collect information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.
  • Device Information: We collect information about your device, including your web browser, IP address, time zone, and some of the cookies installed on your device.
  • Order Information: Details of transactions you carry out through our Site and the fulfillment of your orders.
  • Usage Data: We collect information about how you interact with our Site, including browsing activity, search queries, and your IP address.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To process your orders, payments, and deliver the products you have purchased.
  • To communicate with you regarding your order or account.
  • To provide you with customer support and resolve any issues.
  • To send you marketing communications (only if you have opted in).
  • To improve our Site and services by analyzing usage trends and preferences.

3. Sharing Your Information

We may share your personal information with third parties for the following purposes:

  • Service Providers: We use third-party service providers to assist with payment processing, order fulfillment, shipping, and email communication.
  • Compliance with Laws: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
  • Business Transfers: In the event of a merger, acquisition, or asset sale, your personal information may be transferred as part of that business transaction.

4. Cookies and Tracking Technologies

Our Site uses cookies and similar tracking technologies to improve user experience, analyze trends, and gather information about users' browsing activities. You can choose to accept or decline cookies, but this may prevent you from taking full advantage of the Site.

5. International Data Transfers

If you are accessing our Site from outside the United States, please note that your information may be transferred to and processed in the United States or other countries where we or our service providers operate. We will take all necessary measures to protect your personal information in accordance with this Privacy Policy and applicable laws.

6. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected and to comply with our legal obligations, resolve disputes, and enforce our agreements.

7. Your Rights

Depending on your location and applicable laws, you may have the following rights:

  • The right to access, correct, or delete your personal information.
  • The right to withdraw your consent to data processing.
  • The right to object to the processing of your personal information.
  • The right to data portability.
  • The right to lodge a complaint with a supervisory authority.

8. Security of Your Information

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

9. Children's Privacy

Our Site is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes.

11. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at questions@pianosafari.com.